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Introduction

This Privacy Policy describes how FIVRAH COLLECTIVE LLP (hereinafter referred to as "Company", "we", "our", or "us"), represented by its Designated Partner Muhammed Hisham, collects, uses, shares, and protects your personal data through our website (the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable laws of India. If you do not agree, please do not use our Platform.

We operate only within India, and your data will be stored and processed in India.

Information We Collect

We may collect the following personal information:

  • Name
  • Phone number
  • Email address
  • Shipping & billing address
  • Payment details (processed securely via third-party gateways)
  • Transaction history
  • Any information shared during registration or purchase

We may also collect behavioral data such as browsing patterns, preferences, and usage activity to improve our services.

You may choose not to provide certain information, but this may limit access to some features.

How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver products and services
  • Improve customer experience
  • Resolve disputes and provide support
  • Send updates, offers, and marketing (you can opt out anytime)
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

Sharing of Information

We may share your information with:

  • Logistics and delivery partners
  • Payment gateways and financial institutions
  • Third-party service providers
  • Government or legal authorities (if required by law)

We do not sell your personal data.

Data Security

We implement reasonable security measures to protect your data. However, no online transmission is completely secure, and users share information at their own risk.

You are responsible for maintaining the confidentiality of your login credentials.

Data Retention & Deletion

  • You may request account deletion at any time
  • We may retain data for legal, fraud prevention, or operational purposes
  • Some data may be retained in anonymized form for analytics

Your Rights

You have the right to:

  • Access your personal data
  • Correct or update information
  • Withdraw consent

To request changes, contact us using the details on our website.

Consent

By using our Platform, you consent to:

  • Data collection and processing
  • Communication via email, SMS, or calls
  • Sharing data with partners for service delivery

You may withdraw consent anytime by contacting us.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page.

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